Infrastructure · Commerce Operations

Run Commerce With Local Control and Global Standards.

GSS provides the operating layer that turns channels into controlled, repeatable commercial operations — the daily work behind every listing, price, order and customer.

See the Operating Model

What commerce operations means

Channels Do Not Run Themselves.

Someone has to own the catalog, the price, the stock position, the promotion calendar, the customer and the reconciliation — on every channel, every day.

That is the work GSS takes on: not campaigns, but the operating discipline that makes a channel a dependable part of the business.

Channel operating model

One Operating Standard, Every Channel.

The same standards for content, pricing, availability and service apply whether a product sells on a marketplace, through a retailer’s digital channel or direct.

Marketplace operations: Account and listing management, content, pricing, promotions, stock and order handling across marketplaces.
Retail & digital channel operations: Operating the digital side of retail partnerships — retailer marketplaces, apps and online assortments.
D2C, where relevant: Direct channels operated alongside marketplaces and retail, when the brand and market call for it.

The daily execution layer

The Work Behind Every Order.

Four streams of work run continuously once a channel is live.

The kind of work that runs every day

Catalog & content: Product data, images and localized content kept complete and consistent across channels.
Pricing & promotion: Price position, campaigns and marketplace events planned and executed to a calendar.
Customer operations: Questions, reviews, cancellations and returns handled to each channel’s service standard.
Orders & exceptions: Orders routed, stock-outs flagged and exceptions resolved before they reach the customer.

The control and visibility layer

Local Execution, Global Visibility.

Brand and channel teams see how each market performs, and what is being done about it.

Performance management: Sales, availability, content quality and service levels reviewed against agreed targets.
Operating cadence: Regular reviews with brand and channel teams, with actions owned and tracked.
Reconciliation & control: Where relevant, channel settlements, fees and returns reconciled so the numbers close.